Shipping Policy
Arena Bros Inc. — 5264 N Sam Houston Pkwy E, Houston, TX 77032. Last updated September 18, 2026.
Where we ship from and to
All orders ship from our warehouse in Houston, Texas, to street addresses in the 50 United States. We do not ship to P.O. boxes, APO/FPO addresses, or outside the United States through this store. For international or freight orders, contact us for a quote.
Processing time
Orders are prepared within one to two business days of payment. Orders placed after 12:00 p.m. Central Time, on weekends, or on U.S. holidays begin processing the next business day. Large orders may take longer, and we will tell you if that happens.
Shipping charges
Shipping is quoted at checkout by weight, package size and destination, using live FedEx and UPS Ground rates. The amount shown at checkout is the amount you pay. Carrier surcharges such as residential delivery, remote area, address correction and fuel are included in that quote. We do not offer free shipping unless it is stated on the product page.
Delivery estimates are not guarantees
Transit times shown at checkout are carrier estimates, not guarantees. We are not responsible for carrier delays, weather, strikes or other events outside our control, and delays are not grounds for a refund of shipping charges.
Title and risk of loss
Shipments are FOB Origin, Houston, Texas. Title and risk of loss pass to you when the carrier takes possession. We will help you file a claim with the carrier, and we ask that you start it within the carrier's filing window.
Inspect your shipment
Check the cartons before you sign. Note any visible damage or shortage on the carrier's delivery record and report it to us within three business days, with photographs of the cartons and their contents. Claims reported after that window may be declined.
Wrong or incomplete addresses
You are responsible for the address you enter. If the carrier charges an address correction fee, or a shipment is returned to us as undeliverable, that cost is passed on to you. A reshipment is billed as a new shipment.
Refused shipments
A refused shipment is treated as a return. Original shipping, return shipping and a 15% restocking fee are deducted from the refund.
Backorders and partial shipments
If part of your order is unavailable, we ship what is in stock and send the rest when it is ready, at no extra shipping cost to you. You may cancel an unshipped backorder for a full refund of that portion.
Questions
Write to info@arenabrosinc.com or call +1 832-230-0221, Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time.