Returns Policy
Arena Bros Inc. — 5264 N Sam Houston Pkwy E, Houston, TX 77032. Last updated September 18, 2026.
What we accept
Unopened, resalable full cases in their original cartons, returned within 30 days of delivery, with a Return Merchandise Authorization (RMA) number from us. Write to info@arenabrosinc.com with your order number to request one. Returns sent without an RMA number may be refused.
What we do not accept
- Opened cases, or cases with broken seals or missing shrink wrap
- Product that has been written in, labeled, relabeled or repackaged
- Custom, imprinted or special-order product
- Clearance and closeout product, which is sold as is
- Anything delivered more than 30 days ago
Restocking fee and return shipping
Approved returns carry a 15% restocking fee. You pay return shipping, and we recommend a traceable, insured service. Original shipping charges are not refunded. These charges do not apply when the return is our error or the product is defective.
Damaged, defective, short or wrong product
Report it within five business days of delivery, with your order number and photographs of the cartons, labels and product. If we confirm the problem, we replace the product or issue a full credit, and we pay the return shipping. This is our responsibility and no restocking fee applies.
How a refund is issued
We inspect returns when they arrive. Approved refunds go back to the original payment method within ten business days of inspection. We cannot refund to a different card or account.
Cancellations
An order can be cancelled at no cost any time before it ships. Once it ships, the returns process above applies.
Before you dispute a charge
Contact us first at info@arenabrosinc.com or +1 832-230-0221. Almost every problem is solved faster than a card dispute, and we would rather fix it directly.
Your legal rights
Nothing in this policy limits rights you have under applicable law, including any warranty rights that cannot be waived.